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Liveagent

LiveAgent Startup Program

Up to 100% off
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12 months of help desk software: 6 free, then 6 at half price.

LiveAgent's startup program gives you a year of their Large plan—6 months full free, then 6 months at 50% off. You get email, live chat, social media integration, phone support, and a self-service portal. No setup fees. The catch: you need to qualify as an early-stage startup, and the discount clock starts the moment you claim it, so timing matters. After month 12, you're on full price unless you negotiate separately. This is solid if you're drowning in support tickets across multiple channels and need breathing room to figure out your support ops.

Program details

Tier 1

Startup Program

12-month benefit program with 6 months free followed by 6 months at 50% discount on Large plan

$100

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Application difficulty: Medium Benefits: Exceptional Duration: 12 months

Benefits

  • 6 months completely FREE of Large plan
  • Additional 6 months at 50% discount
  • Multi-channel support (email, live chat, phone, social media)
  • Unlimited ticket handling capacity
  • No setup fees or credit card required

Eligibility

  • New to LiveAgent (not existing customers)
  • In Angel, Pre-seed, Seed, or Series A funding stages
  • Innovative online startup with maximum 40 employees
  • Annual Recurring Revenue (ARR) up to $1 million
  • Committed to ethical and socially responsible business practices

How to apply

  1. 1

    Verify Eligibility

    Ensure you meet all qualification criteria including funding stage, team size, and revenue requirements

    Check Requirements →
  2. 2

    Submit Application

    Complete the startup program application form with company details and documentation

    Apply Now →
  3. 3

    Documentation Review

    LiveAgent team reviews application and verifies eligibility requirements

    Await Review →
  4. 4

    Access Platform

    Upon approval, get immediate access to Large plan features with onboarding support

    Start Using →
Apply for Startup Program →

Pros

  • ✓ 6 months completely free on the Large plan (worth ~$50–60/month)
  • ✓ Multi-channel support included: email, chat, social, phone, and self-service portal
  • ✓ No setup fees or hidden onboarding costs

Cons

  • ✗ Discount period is fixed at 12 months total—no extension or renewal pathway built in
  • ✗ Requires proof of early-stage startup status (may need funding docs or incorporation date)
  • ✗ Large plan only; you can't cherry-pick a smaller tier to stretch the value further

Frequently asked questions

What is included in the LiveAgent Large plan for startups?
The Large plan includes unlimited ticket handling, multi-channel support (email, live chat, phone, social media), advanced automation rules, real-time chat monitoring, knowledge base tools, advanced reporting, API access, mobile apps, custom branding, and priority support.
How long does the startup program last?
The program provides 12 months of benefits: 6 months completely free access to the Large plan, followed by 6 additional months at 50% discount. After 12 months, standard pricing applies.
What are the eligibility requirements for the startup program?
Startups must be new to LiveAgent, in Angel/Pre-seed/Seed/Series A funding stages, have maximum 40 employees, generate up to $1M ARR, and demonstrate ethical business practices.
Are there any setup fees or credit card requirements?
No, there are no setup fees for qualified startups and no credit card is required to get started with the program.
Can existing LiveAgent customers apply for the startup program?
No, the startup program is exclusively for companies that are new to LiveAgent's customer base. Existing customers are not eligible.
What happens after the 12-month program period ends?
After the promotional period, startups transition to standard LiveAgent pricing. The platform is designed to grow with your company as it scales beyond the initial eligibility requirements.

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Tags

#customer-support #saas #b2b #free-trial
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